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Cover image for Handling Confrontation at Work

Handling Confrontation at Work

by Gerry Williams
David Ryder
Audiobook
Listen to a sample Listen to a sample

This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury. This guide looks at: awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.

Formats

  • OverDrive Listen audiobook

subjects

Languages

  • English